Call Center Services

No matter which industry you are from, we can provide state-of-the-art Contact Center services where our agents become part of your company communication, providing telephone, e-mail or live chat support to your customers, vendors or partners.


 

Help Desk / Technical Support

Our agents will help you provide first or second level support to your products or services ensuring  that each customer has a solution to their needs.

 

 

 

 

Customer Service

Every customer contact is an opportunity to strengthen the relationship and to create new business opportunities.

We are fully aware that acquiring a new customer is much more complex than retaining an existing one.

 

Our Customer Service include:

  • Products and services information.

  • Specialized Care

  • Maintaining or creating your company products/services Knowledge Management database

  • Receiving  and responding to inquiries and escalations

  • Appointments/Calendar coordination

  • Promotional campaigns

  • Products and services sales

  • Cross-selling

  • Surveys and market research

  • Order cycle management

  • Account Receivable / Collection services

  • Insurance claims and payments processing

  • RMA (Return of Materials Authorization) handling

  • Rebates processing

  • Accounts Payable processing

  • Documents processing

  • Escalations processing

  • Procurement

  • Billing

  • Data entry and update

  • Any repetitive tasks that are non-core for your company

Telemarketing / Telesales

Generate a constant flow of new sales leads. We can offer powerful and efficient processes and tools, not only to keep actual customers, but to acquire new ones.

Some solutions that we can offer to achieve your Sales and Marketing objectives are:

 

  • Promotional campaigns

  • Products and services sales

  • Cross-selling

  • Surveys and market research

  • Order cycle management

 

 

 

 

 

Business Process Outsourcing (BPO)

We provide Business Process Outsourcing (BPO) support services customized to your company needs. We work with you in reviewing your current processes to prepare them for an efficient and secure remote operation.

Some of our BPO services include:

  • Account Receivable / Collection services

  • Insurance claims and payments processing

  • RMA (Return of Materials Authorization) handling

  • Rebates processing

  • Accounts Payable processing

  • Documents processing

  • Escalations processing

  • Procurement

  • Billing

  • Data entry and update

  • Any repetitive tasks that are non-core for your company

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