Help Deskprovides first to second level technical support using a vast Knowledge Base of technical information developed by our more than 15 years of experience with Microsoft, Cisco, HP and Citrix’s Certified engineers. Our agents’ expertise will ensure that each customer will have a solution to their support needs.
Help Desk services include:
Software or hardware support tickets
Second Level support via escalations to Certified engineers
Adaptable service levels where we can try to solve or escalate incidents reports, ensure a response or a solution time and others.
Apart from traditional Phone support , we also offer on-site technicians when the problem requires that kind of solution.
